Privacy Policy

This privacy policy explains how Borders Roof & Exterior Cleaning collects, uses, and protects the personal data of people who visit this website and get in touch with us. We have written it in plain English. If anything is unclear, contact us at bordersroofexteriorcleaning@gmail.com.

Who we are

Borders Roof & Exterior Cleaning is the data controller for the personal data collected through this site. You can contact us at:

Borders Roof & Exterior Cleaning
Pencraig House, Monksmuir Park, Haddington, East Lothian EH41 3SB
07473 431365
bordersroofexteriorcleaning@gmail.com

What data we collect

When you submit our contact form, we collect the information you provide. This is typically your name, email address, phone number (if supplied), and the content of your message. We do not collect any other personal data automatically.

Why we collect it

We use the information you provide to respond to your enquiry and, where relevant, to follow up about the services you have asked about. Our lawful basis for processing is legitimate interest, because we are responding to an enquiry you have initiated.

Who we share it with

Contact form submissions are processed by Formspree, which stores the message on our behalf so we can retrieve it. Formspree's privacy policy is available at https://formspree.io/legal/privacy-policy/.

We do not share your data with any other third parties.

How long we keep it

Enquiries are kept for up to 12 months after our last contact with you, unless an ongoing relationship or contract means we need to keep them longer. After that they are deleted.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data
• Ask us to restrict how we use your data
• Ask for a copy of your data in a portable format
• Object to how we are using your data

To exercise any of these rights, email bordersroofexteriorcleaning@gmail.com. We will respond within one month.

Complaints

If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.

Changes to this policy

We may update this policy occasionally. The date at the top reflects when it was last reviewed.